Terms of Use for Pet Staycations

Last Updated: 5th September, 2025

Welcome to Pet Staycations! These Terms of Use ("Terms") govern the use of our services and our website, petstaycations.ca (the "Site"). By booking our services, you ("the Client") agree to be bound by these Terms.

Pet Staycations is operated as a general partnership between Jamie Makopa and Harmony Lauzon.

1. Description of Services

Pet Staycations provides in-home pet and house-sitting services. Our primary goal is to care for your pets in a manner consistent with your own routines and standards.

Our services include, but are not limited to:

• Providing fresh food and water as per your instructions.

• Engaging in playtime, walks, and other forms of exercise.

• Administering pre-approved, routine medications.

• Providing basic first aid if necessary.

• Managing and facilitating veterinary visits in case of illness or emergency.

• General maintenance of the home environment as it pertains to the pet's care.

We have experience with a wide range of animals, including dogs, cats, birds, fish, horses, donkeys, pigs, and chickens. We are open to caring for exotic and large animals, subject to a thorough introductory consultation.

2. Booking Process

Clients may book our services through the following methods:

• By completing the contact form on our website: petstaycations.ca/contact

• By scheduling a virtual introduction through our website.

• By sending an email to info@petstaycations.ca.

A booking is not considered confirmed until a mutual agreement has been reached between Pet Staycations and the Client.

3. "Flex Fee" and Payment Policy

We operate on a "Flex Fee" policy to make pet care accessible to everyone. This policy allows the Client to determine a fair and affordable fee for the services provided. This fee can be zero.

• Payment: Clients may choose their fee and make a payment through our website via Stripe (credit/debit card). We also accept Interac e-Transfer to info@petstaycations.ca, direct deposit (details available upon request), and cash in person.

• Contributions & Tips: While formal payment is flexible, we appreciate contributions toward our travel expenses. Tips for a service completed well are also gratefully accepted.

4. Client Responsibilities

To ensure the best possible care for your pets and home, the Client agrees to the following:

• Full Disclosure: The Client must provide complete and honest information regarding their pets, including routines, behavioral traits (including any history of aggression or anxiety), habits, medical conditions, and medical history.

• Supplies: The Client is responsible for providing all necessary supplies for the duration of the sit, including but not limited to food, medication, treats, leashes, waste bags, litter, and cleaning supplies.

• Costs: The Client is responsible for all costs associated with the care of their pets and the maintenance of their property. This includes, but is not limited to, the cost of supplies and any veterinary bills incurred during the service period.

• Veterinarian Notification: The Client must inform their veterinarian that Pet Staycations will be acting as primary caregivers for their pet(s) and authorize the veterinarian to provide medical treatment in an emergency.

• Home Information: The Client must provide clear instructions regarding house rules, sleeping arrangements for the sitters, and any other relevant information for maintaining the home.

5. Cancellations and Changes in Plans

We understand that plans can change. We do not have a strict cancellation fee policy. However, we operate on a foundation of mutual respect and open communication.

• Communication: We ask that Clients inform us as soon as possible of any changes or cancellations to their plans.

• Travel Costs: If a cancellation occurs after we have already incurred non-refundable travel expenses, we kindly request that the Client consider covering these costs.

• Early Return: If a Client returns earlier than expected, we appreciate clear communication. We hope to make arrangements that allow us to remain in the accommodation for the originally agreed-upon duration, but we are open to discussing alternative solutions.

6. Emergency Care

In the event of a pet emergency, Pet Staycations will make every reasonable effort to contact the Client. However, the Client authorizes Pet Staycations to seek immediate professional veterinary attention for their pet(s). The Client agrees to be fully responsible for the payment of any and all veterinary services required.

7. Disclaimer and Limitation of Liability

Please read this section carefully.

• Business Status: Pet Staycations is not a registered business and does not carry commercial liability insurance or bonds. Our services are offered based on a mutual agreement of trust.

• Standard of Care: We agree to provide all services in a reliable, caring, and trustworthy manner.

• Limitation of Liability: By engaging our services, the Client acknowledges and accepts the inherent risks associated with pet care. Pet Staycations, including Jamie Makopa and Harmony Lauzon, will not be held liable for any unforeseen accidents, injuries, illnesses, or the loss of a pet, provided that such an event is not the result of our gross negligence. Furthermore, we will not be held liable for any damage to the Client's property, provided it is not the result of our gross negligence.

8. Governing Law

These Terms shall be governed in accordance with the laws of Canada.

9. Contact Us

If you have any questions about these Terms, please contact us at info@petstaycations.ca.