Privacy Policy for Pet Staycations

Last Updated: October 26, 2023

Welcome to Pet Staycations! This Privacy Policy describes how we collect, use, and share your personal information when you use our services or visit our website, petstaycations.ca (the "Site"). By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information necessary to provide the best possible care for your pets and home. The types of information we may collect include:

Personal Identification Information: Your name, email address, phone number, and physical address.
Pet Information: Detailed information about your pets, including their names, species, routines, medical conditions, and behavioral traits.
Home Information: Instructions regarding house rules, security, and other relevant details needed to maintain the home environment while you are away.
Financial and Payment Information: If you make a payment, we collect information required to process the transaction, such as credit/debit card details, bank information for direct deposit, or other payment-related data.

2. How We Collect Information

We collect this information directly from you through various methods:

When you complete the contact form on our Site.
When you communicate with us via email.
During an introductory consultation, whether virtual or in-person.
Through our third-party payment processor, Stripe, if you choose to make a payment through the Site.

3. How We Use Your Information

We use the information we collect to provide our services and manage our relationship with you. This includes:

Service Fulfillment: To understand your specific needs and provide pet and house-sitting services as per your instructions.
Communication: To contact you regarding your booking, provide updates on your pets, and respond to your inquiries.
Payment Processing: To process and manage any payments, contributions, or tips you provide.
Emergency Response: To contact you or your designated veterinarian in the event of an emergency involving your pet.

4. How We Share Your Information

We are committed to protecting your privacy and do not sell or rent your personal information to third parties. We only share your information in the following circumstances:

Veterinary Care: In a pet emergency, we will share relevant pet information with your veterinarian as necessary to ensure your pet receives immediate professional attention.
Third-Party Service Providers: We use third-party services like Stripe to process payments. Your payment information is securely handled by them and is subject to their privacy policies.
Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our clients or the public.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We store your information securely and restrict access to only Jamie Makopa and Harmony Lauzon, who need it to provide the services. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@petstaycations.ca.